Free tool · Monthly clinic scorecard

Your clinic's value lives in 4 numbers.

Growth, a clinic that runs without you, a better sale price. Each one comes back to these four. Pull them from your practice software once a month, enter them below, and see all four on one page.

Fill in my scorecard

Everything is worked out in your browser. Nothing you type here is saved or sent to us.

The four numbers

What each one tells you, and what a buyer sees.

1
DNA rate
No-shows and late cancellations ÷ booked appointments.
You: every empty slot is a wage with nothing billed against it.
A buyer: is the diary reliable, or does it just look full?
2
Utilisation
Hours booked ÷ hours each clinician is available.
You: do you need another hire, or a fuller diary?
A buyer: room to grow without adding headcount.
3
Rebook rate
New patients who came back for a second visit.
You: are patients finishing the care they started?
A buyer: revenue that doesn't rely on constant marketing.
4
Revenue per clinician hour
Billings ÷ hours worked, per clinician.
You: is growth actually profitable?
A buyer: does the income leave with the owner's caseload?

Your scorecard

Enter last month's figures.

Run it for the whole clinic first. Then run it for each clinician, because a clinic average can hide one diary that's half empty. Targets are optional: set your own, and the scorecard shows whether you hit them.

Month

1 DNA rate

Appointments booked No-shows (DNAs) Late cancellations

Your target (%)

Where to find it: your appointment or cancellation report. Make sure no-shows are marked as no-shows, not plain cancellations.

2 Utilisation

Clinician hours available Hours booked

Your target (%)

Where to find it: rostered hours from your schedule, booked hours from your appointment report.

3 Rebook rate

New patients (first visits) Of those, came back for visit 2

Your target (%)

Tip: use new patients from the month before last, so they've had time to come back.

4 Revenue per clinician hour

Total billings ($) Clinician hours worked

Your target ($ per hour)

Where to find it: your billings or revenue report, and hours worked from your timesheets or roster.

CogniFlow monthly scorecardMonth: ____________

1 · DNA rate—
2 · Utilisation—
3 · Rebook rate—
4 · Revenue / clinician hour—

Lower is better for the DNA rate. Higher is better for the other three. Compare each month against your own last month, not someone else's clinic.

Done for you

Want it pulled for you every month?

Send one export from your practice software. We'll return your four numbers, clinic-wide and per clinician, with a plain-English note on what changed and who to follow up. Client IDs only. Patient names stay in your software.