Find the money your books already owe you.
Send one export from your practice software. Within 48 hours you get two lists: patients who may still have Medicare sessions this year, and bulk-billed claims that will expire if nobody fixes them.
Two lists your reception team can work through this week.
No new software and no logins. We work from a standard export, and every row tells your team why it's there and what to do next.
Patients with sessions left
Patients with a current chronic condition referral can have up to 5 Medicare-subsidised allied health services each calendar year. Many finish the year with sessions unused.
- Client IDs with an active referral and sessions left on it with you
- Last visit and next booking, so you can see who's drifted
- Better Access mental health sessions too, if you offer them
- Call and SMS scripts your reception can use today
Example rows, not real data. Counts are sessions at your clinic, so check HPOS for sessions used elsewhere before booking. Your clinicians decide who is clinically due.
Claims to fix before it's too late
Bulk-billed claims for services on or after 5 September 2025 must be lodged within one year. Rejected claims that nobody follows up quietly turn into lost income.
- Every rejected or unpaid bulk-billed claim, sorted by expiry date
- The rejection reason in plain English
- The fix, so reception can resubmit straight away
- The pattern behind the rejections, so it stops happening
Example rows, not real data.
Automation check, before 10 December.
From 10 December 2026, privacy policies must explain when computer programs help make decisions about people. Clinics that provide a health service are covered by the Privacy Act whatever their size.
A plain list of what your systems decide
- Automatic no-show and late-cancellation fees
- Online booking blocks and waitlist rules
- Intake and triage forms that sort patients
- Automatic recalls and note-writing tools
For each one: what it does, what information it uses, and who checks it. We're not lawyers. Take the list to your lawyer or privacy policy provider to update the wording.
Four steps. About 20 minutes of your time.
- 1
Free 15-minute call
We confirm your software, what you bill to Medicare, and a fixed price.
- 2
Sign, then export
We sign a data handling agreement first. Then we send you the export steps for your software.
- 3
Sweep in 48 hours
You get both lists, sorted by deadline and value, with the reason for every row.
- 4
Walkthrough
A short call with your reception lead to work through the first calls and fixes together.
Names stay in your software.
Client IDs only
Lists use your client IDs. Reception looks each one up in your own system.
Agreement first
A signed data handling agreement before any export is shared.
Your team makes contact
We never contact your patients. Your clinic does, under your usual policies.
Straight answers.
Which clinics is this for?
Allied health clinics that see patients on Medicare chronic condition referrals or Better Access, such as physiotherapy, podiatry, exercise physiology, dietetics, occupational therapy, speech pathology and psychology.
How much does it cost?
A fixed price, agreed on the free call before we start, based on your clinic's size and the software you use. No surprises.
Can unused sessions roll over to next year?
Unused services on a referral can sometimes be used the next calendar year, but they count towards that year's 5. So sessions not used by 31 December don't carry over as extras. Your clinicians decide who is clinically due for care.
What if a claim has already expired?
Then it usually can't be recovered. The sweep shows where claims are leaking, so the same thing doesn't happen again.
Which practice software do you work with?
Most systems can export appointments, referrals and claims. Tell us yours on the call and we'll send the exact steps.
Get your lists before the year resets.
Tell us a little about your clinic and AJ will be in touch within one business day to book your free 15-minute call.
Sources: Services Australia: chronic condition allied health items · Services Australia: bulk bill late lodgement · OAIC: health service providers